Flex PT Studio Effective Date: 01.11.2026

This Privacy Policy explains how Flex PT Studio collects, uses, stores, and protects your personal information when you become a member, use our facilities, engage with our Personal Trainers, contact us, or interact with our services.

We are committed to protecting your privacy and handling your personal data responsibly and in accordance with applicable UK data protection laws.

 

1.  Who We Are

Flex PT Studio is responsible for the collection and processing of your personal data.

Contact Details

Flex PT Studio

Unit G, 43-49 Fowler Road

Hainault, Essex

IG6 3FF

Email: info@flexptstudio.com

2.  Information We Collect

We may collect and process the following information:

Personal Information

•        Full name

•        Date of birth

•        Address

•        Email address

•        Emergency contact details

•        Membership information

 

Health Information

Where voluntarily provided, we may collect information relating to:

•        Medical conditions •   Injuries

•        Physical limitations

•        Exercise readiness information

This information is collected solely to help ensure your safety while using our facilities.

Financial Information

•        Payment records

•        Membership payment history

We do not store full card payment details.

CCTV Footage

For security and safety purposes, CCTV operates throughout the facility and may record images of visitors, members, Personal Trainers, and staff.

3.  How We Use Your Information

We may use your personal information to:

•        Administer memberships

•        Process payments

•        Manage access to facilities

•        Communicate important membership information

•        Respond to enquiries

•        Maintain health and safety standards

•        Investigate incidents or complaints

•        Improve our services

•        Comply with legal obligations

Where consent has been provided, we may also send marketing communications relating to promotions, events, and services.

 

 

4.  Legal Basis for Processing

We process personal information where necessary:

•        To fulfil a membership contract.

•        To comply with legal obligations.

•        To protect legitimate business interests.

•        With your consent where required.

You may withdraw consent for marketing communications at any time.

5.  Personal Trainer Information

Where you work as an independent Personal Trainer within Flex PT Studio, we may collect:

•        Contact details

•        Professional qualifications

•        Insurance documentation

•        Payment records

•        Business information necessary for managing your licence agreement

This information is used solely for business administration, compliance, and operational purposes.

6.  Sharing Your Information

We will not sell your personal information.

Information may be shared where necessary with:

•        Payment processing providers

•        Professional advisers

•        Insurers

•        Regulatory authorities

•        Law enforcement agencies where legally required

All third parties are expected to maintain appropriate security measures and confidentiality.

 

 

 

7.  Data Security

We take reasonable steps to protect personal information from:

•        Unauthorised access

•        Loss

•        Misuse

•        Alteration

•        Disclosure

Access to personal data is restricted to authorised personnel who require it to perform their duties.

8.  Data Retention

We retain personal information only for as long as necessary to:

•        Manage memberships

•        Meet legal and regulatory requirements

•        Resolve disputes

•        Maintain business records

When information is no longer required, it will be securely deleted or anonymised.

9.  Your Rights

Subject to applicable law, you may have the right to:

•        Access your personal information

•        Request correction of inaccurate information

•        Request deletion of personal information

•        Restrict processing

•        Object to certain processing activities

•        Withdraw consent where processing is based on consent

•        Request a copy of your data

Requests should be submitted in writing to:

info@flexptstudio.com

 

 

 

10.  CCTV Monitoring

CCTV is used for:

•        Crime prevention

•        Safety and security

•        Protection of members, trainers, staff, and property

•        Investigation of incidents

CCTV recordings may be viewed by authorised persons and disclosed where legally required.

11.  Photography and Social Media

Photographs or video recordings taken for promotional purposes will only be used where appropriate consent has been obtained.

Members who do not wish to appear in promotional content should notify management.

12.  Marketing Communications

Where you have consented, we may contact you about:

•        Membership offers

•        Promotions

•        Events

•        New services

You can unsubscribe from marketing communications at any time by contacting us or using the unsubscribe option contained within marketing emails.

13.  Changes to This Privacy Policy

Flex PT Studio reserves the right to amend this Privacy Policy from time to time.

The latest version will always be available upon request and will take effect from the date it is published.

 

 

 

14.  Contact Us

If you have any questions regarding this Privacy Policy or the handling of your personal information, please contact:

Flex PT Studio

Unit G, 43-49 Fowler Road

Hainault, Essex

IG6 3FF

Email: info@flexptstudio.com

 

ACKNOWLEDGEMENT

By becoming a member, attending the facility, engaging a Personal Trainer, or providing personal information to Flex PT Studio, you acknowledge that you have read and understood this Privacy Policy.